We are Kens Yard: A division of Orchard Timber Products Ltd. a
private company registered at Orchardbank Business Park, Newford
Park, Forfar, DD8 1TD, SC 261671. When you (the person named on the
order) place an order with us we do business together under the
The price payable for the goods you order is set out on our web
site at the time you place your order, plus any charges for
delivery. Occasionally an error may occur with our web site and
goods may be incorrectly priced, in which circumstances we will not
be obliged to supply the goods at the incorrect price. We must
receive payment for the whole of the price of the goods you order,
and any applicable charges for delivery, before your order can be
The prices we quote always include VAT at the applicable
All of our goods and services are offered to you on a payment
with order basis. Payment is accepted by most credit cards, debit
cards or by cheque. We will only accept your order if it is
accompanied by payment in full.
4. Equivalent Products Supplied
Ken's Yard has a good relationship with a large cross-section of
UK manufacturers in order to give ourselves the best chance of
sourcing your goods in the shortest possible timeframe. Doors
products are a good example of this. There are a number of high
quality UK manufacturers of Doors and Ken's Yard has a good
relationship with them. Where we are unable to source your door
from one manufacturer, we can usually source it from one of the
other manufacturers we work with. This sometimes means the 'name'
of your door might be different from the name provided on the
website. The door styling and construction is very similar,
manufacturers just choose to give different names to their
products. The same is also true in other product lines. If we
cannot source your goods from one manufacturer, we'll aim to supply
you with an equivalent product from an alternative manufacturer
5. Product Variation
We provide as much information as possible on our website in
relation to the products we sell. This includes product images,
videos in some cases, a description of the goods and any technical
specifications or manufacturer's guarantees. However, due to the
nature of the products we sell, we cannot guarantee that the goods
you receive will be identical to the images provided on the
website. Products manufactured from natural materials like wood,
such as doors and flooring, are a good example of this where
natural colour variations and tones will mean not every door is
identical to one another or to the image shown on the website.
Under the Consumer Contracts Regulation 2013
(see chapter 10) you have the right to cancel an order within
14 days of receiving the goods if you are not happy with them.
We will deliver your order to any UK address though lead times
and prices will vary depending on both the product and the
postcode. Our standard delivery uses a national carrier and in most
cases you will receive your goods within 3-5 working days to all
mainland UK postcodes (excluding the Scottish Highlands). For
delivery to other postcodes please contact us and we can provide
you with a more accurate delivery price and lead time.
When your delivery arrives, please check it for shortages and
damages and let us know of any shortages or damages within 48
We do not offer international delivery as standard but may still
be able to deliver abroad. Please contact us to enquire if this is
a possibility with your order and to clarify prices and lead
If you need your goods urgently, please let us know and we may
be able to quote you for a premium delivery option. Availability of
this depends on where you are and in some cases the time of day.
This will be confirmed with you at the time you place your
The delivery vehicle must be able to park at the delivery
address without committing a parking offence. If you know of any
parking restrictions or problems, they must be made known to Ken's
Yard at the time of ordering.
Please also note that our deliveries are 'kerbside only'. This
means the delivery driver can offload your goods to the kerbside
but has no insurance to be able to assist with the transport of
goods away from the kerbside into your property or storage
location. Therefore, you must ensure you have the appropriate
personnel with you at the time of delivery to assist you in moving
the goods to your desired location.
Our standard delivery terms state that we can inform you of the
date of delivery and our carriers typically deliver between the
hours of 8am and 6pm. We cannot provide a specific time slot for
your delivery under the standard delivery option but time slots may
be available for an additional charge. Please do not book your
installer / joiner on the day of delivery as we cannot guarantee
the goods will arrive before 6pm in the evening, in which case you
would have paid for a trades person to wait around all day.
Instead, we recommend that you do not book your installer until
after you have received the goods. This also allows you to check
the goods thoroughly and ensure you are happy with them before
committing to keeping them and having them installed.
If a delivery is attempted on an agreed delivery date and the
driver is unable to gain vehicular access or the buyer (or their
representative) is not present to receive the goods, the buyer will
be liable for any redelivery costs incurred.
Please Note: We may be unable to ship some larger items to
remote parts of the UK due to courier restrictions. We reserve the
right to cancel any order for any Great Britain large item
7. Receiving Orders
It is essential that some one is present at the delivery address
on the date of delivery to sign for the goods. Your signature
represents a legal statement from you, the customer, that the goods
have been received in good condition so it is essential that you
inspect the goods thoroughly before signing for them. We will be
unable to accept claims for damage if the goods have been signed
for. See the Damages section (Chapter 11 for
We aim to promote and stock products that are continuously
available. However on occasions unexpectedly high demand may mean
that unfortunately we, or our suppliers, run out of stock. If this
happens we may delay dispatch of your order while new stock is
obtained. In this instance, we will inform you of any delay and
offer you the right to cancel your order for a full refund. If you
have opted to accept a part order or specified a premium delivery
option, or we are expecting a longer delay we will use the
information you have provided with your order to keep you informed
of progress. You may contact us at any time to check on the
progress of your order.
Under the Consumer Contracts Regulation 2013, you have the right
to cancel your order for a full refund prior to the goods being
dispatched. We recommend you contact us within 24 hours if you need
to cancel your order for any reason. If the goods have been
dispatched, you will still be able to cancel the order under the
conditions outlined in Chapter 10 below.
Manufactured or assembled to order items:Speciality items that
are manufactured to order can still be cancelled so long as written
notification is provided within 48 hours of the order date. To
cancel your order, please notify us first by telephone and then in
writing, by e-mail. We must have written notification no later than
48 hours after the time of purchase. Once the order has been
processed and production initiated any cancellation agreement will
be subject to financial penalties levied at reducing any financial
losses by Ken's Yard.
Where agreement has been reached on a cancellation, Ken's Yard
will refund all monies due by the same payment method within the
next 30 days.
10. Returns: 14-Day Returns
Under the Consumer Contracts Regulation 2013, you have the right
to cancel and return your goods for any reason, so long as written
notification is provided within 14 days of receiving the goods. We
recommend you contact us first by telephone and then provide
written confirmation of your desire to cancel by email.
It is your responsibility to return the goods with a courier of
your choice and to cover the cost of this return. This also ensures
you will be insured against any transit damage which occurs in the
delivery of the goods back to Kens Yard, and if transit damage does
occur, you will be able to make a claim for the value of the goods
from the courier you used. You MUST return the goods within 14 days
of receiving notification from Kens Yard Ltd to do so otherwise you
will void your right to cancel.
In most circumstances, we cannot arrange for the goods to be
collected as we will not be insured against transit damage.
However, in some cases, we may be able to get the manufacturer to
collect the goods from you directly, but you will be required to
pay for the cost of that collection. Please Note: If you refuse the
goods at the point of delivery, this is equivalent to having them
uplifted and will still be subject to the appropriate return
Upon the receipt of the goods back into our warehouse and
provided they are undamaged and delivered with the original
packaging, we will issue a full refund for your order within a
maximum of 14 days. All agreed refunds will be made using the same
payment methods as used by the purchaser. Note: If
you have paid extra for a special delivery day or time, this
additional delivery charge is non-refundable.
In the event that the goods you receive from Kens Yard are
damaged, you are entitled to refuse the goods upon delivery or have
them collected by us and replaced at no extra cost. However, it is
essential that you do not sign for the goods on
We use a selection of 3rd party haulage companies to
deliver our products and they all require that you inspect the
goods and sign for them as 'Received in Good Condition' at the
point of delivery. This signature is legally binding and states
that you have received the goods in good condition with no damages
We will be unable to accept any damage claims for goods that
have been signed for.
So it is extremely important that you check the goods thoroughly
before signing for them. If you are unable to inspect the goods,
for whatever reason, you must refuse them so that they can be
re-delivered at a time when you are able to inspect them before
signing. However, you will incur the additional cost of
re-delivering the goods.
Any manufacturer's warranties are indicated on our website and
if you have a manufacturing fault with your goods, you will in most
cases be able to have them replaced so long as the fault occurs
within the time period outlined in the manufacturer's
We may require you to take photos of the fault so that we can
pass them on to the manufacturer and arrange for a replacement or
for an engineer to carry out a repair on the product.
13. Right to Refuse
We reserve the right to refuse or cancel any order as we see fit
and provide a full refund.
14. Unforeseen Circumstances
Where things like strikes, wars, acts of terrorism or even more
local things like power cuts and fires interfere in our business
with you, we will do our best to keep things going. We shall have
no liability to you for any failure which is due to such unforeseen
circumstances or any other situation outside our control.
15. Amended Terms
We may revise these terms and conditions on occasion. Such
revised terms and conditions shall apply to the use of our website
from the date of the publication of the revised terms and
conditions on our website. To ensure you are familiar with the
current version please check our Terms & Conditions Page online
Nothing in these Terms of Business is intended to affect your
statutory rights or to limit our liability for death, personal
injury or fraudulent misrepresentation resulting from our
negligence. If there is a problem you may receive a refund or
replacement under the terms of our Guarantee. Our liability to you
will always be limited to a full refund of the goods purchased. We
will not compensate for delivery delays or failures unless you have
requested a premium delivery option. In these circumstances our
liability to you will be limited to a refund of the delivery
charges you have paid. Our liability to you specifically excludes
compensation for indirect or consequential loss or damage however
it arises and except as described above will always be limited to a
refund of your payment.
These terms of business will be interpreted and adjudicated
under Scottish law.