Returns - 30 day Refund
At Ken's Yard we want you to be fully satisfied every time you
purchase from us. In the unlikely event that an item does not meet
your expectations and once your order has been dispatched you may
return the goods at your expense for a full refund, without giving
a reason, provided the goods are with the original packaging, in
unused condition and you do so within 30 days of purchase. For
advice please contact the Kens Yard customer service team on 0844
355 6122.
If the product has been received either damaged or faulty, we
must be notified within 48 hours. We will then issue a full refund
for the price of the goods returned once your goods have been
received. The refund does not include your cost of the original
delivery and handling charge if the goods are not damaged or
faulty. The refund will appear on your card 3 or 4 working days
after this. Although we issue the refund straight away it can take
this length of time to work its way through the banking system.
Roof Trusses, Staircases, Doors, Patio Doors and Windows: Any
products that have been agreed as faulty, wrongly delivered, or
damaged beyond repair may be returned by the consumer. Ken's Yard
reserves the right to inspect all claims of damage, on site, before
any further action is agreed and the right to replace any damaged
parts before installation has begun. Ken's Yard will then arrange
for replacement parts or full items as necessary.
All agreed refunds will be made using the same payment methods as
used by the purchaser within 30 days of the goods being returned to
the manufacturer.