At Ken's Yard building
supplies we want you to be fully satisfied every time you
purchase from us. In the unlikely event that an item does not meet
your expectations you may return the goods at your
expense for a refund, without giving a reason, provided
the goods are undamaged, within the original packaging and
unopened, in unused condition and you DO SO WITHIN 7
DAYS of delivery. If any of the above criteria are not
met, we will not accept or refund a return.
In the event that the wrong sizes or quantities are ordered, you
must let us know within 7 days of delivery. Once
again, you may return the items at your expense and, so long as the
goods are undamaged, in unused condition and our supplier accepts
them back into their stocks we will issue a refund to the value of
the goods minus the 25% administration and re-stocking fee.
All refunds will be issued as promptly as possible and
within a maximum of 30 days from receiving your
cancellation request in writing, or from receiving the returned
goods in the condition outlined above. All agreed refunds will be
made using the same payment methods as used by the purchaser.
ESSENTIAL YOU WATCH OUR VIDEO GUIDE OR READ THROUGH THE
INSTRUCTIONS BELOW BEFORE YOU RECEIVE YOUR GOODS FROM KENS
- You MUST CHECK YOUR GOODS BEFORE SIGNING THE COURIER SLIP.
- You legally have a minimum of 15 minutes to check your goods
thoroughly so don't let the driver rush you.
- It is essential that you check the goods BEFORE signing
- If you sign for the goods and then check them later to find
they are damaged the haulage companies will not accept any
claims and you will be unable to get any refund or
- This is why it is extremely important that you check the goods
or, if you cannot be there to receive the goods yourself, that you
clearly explain this to whoever is receiving them.
- If, for any reason, you are unable to check the goods
thoroughly, you MUST NOT SIGN the courier slip and
should refuse delivery and have the goods sent
back to the courier depot to rearrange another delivery date.
We have been dealing with 3rd Party haulage companies for many
years and have tried a vast array of companies and they all have
the same strict policy on damages. If the customer has signed for
the goods - it is a legally binding approval by that customer that
the goods were received in good condition and so no claims for
damages will be entertained.
In some circumstances, you will receive the goods in packaging
that appears to be completely unscathed and undamaged from transit,
yet when you open up the goods you will find that there has been
some damage or fault with the product itself. It may be that the
carrier is not at fault at all in this scenario and the damage has
been caused in the manufacturing process.
The important thing to remember in this scenario is the timing
of your claim and also the need to provide photographic evidence.
If you notice damage to your goods which you suspect as being
manufacturer damage, you MUST notify us within 24hours. Outside of
this and we will be unable to accept your claim.
It will also significantly speed up the processing of your claim
if you can take photos of the evidence and email across to us so
that we can pass them on to the Manufacturer for inspection.