Price & Service Promise

Price promise

We aim to ensure that the deals we have negotiated with our suppliers combined with our low cost operation means we are always competitive. We know in today's fast-changing world we can't always be the cheapest all the time. But we will be competitive.

However, if you find the same goods cheaper we will always beat the price - or if it's within 30 days of your order from Ken's Yard we will refund the difference.

Simply show us the evidence (e.g. an advert or catalogue) that clearly shows the cheaper price including vat and is a "like-for-like" matching offer.

That means it's available to everyone, with no hidden handling charges and our competitor can supply within the same time period as us. We expect to find ways of improving our prices and extending our range, so Ken's Yard will always process your order with the lowest prices we have at the time. All prices are quoted including VAT.

Service Promise

Our aim is to provide you great personal service at all times - we want you to keep coming back! This means that unlike many of our competitors - you won't be speaking to a call centre. You'll be speaking directly to people who know about the product and can help and advise you.

Our massive choice and range of building products are all readily available and will generally be dispatched to you in 2-3 days. Most products will come direct to you (or your site) from our central delivery centre. Bulky Items because of their size and weight will come direct to you (or your site), from the factory or supplier. This reduces double-handling, risk of damage and ensures you get the products at the best available prices.

We manage the process for you to ensure everything runs smoothly. Occasionally we may make a mistake or things may not go smoothly (yes we are realistic!). So we'll sort out any problems as they arise. Our terms and conditions set out how these situations are handled. At Ken's Yard we don't have a "rule book". 

We simply believe in a straightforward common-sense approach. We recognize that the truest measure of great customer service is how we respond to problems and ensure they are handled to your complete satisfaction. And that they don't happen again. That's it.

Quality & Satisfaction

Ken's Yard only deals with reputable manufacturers and suppliers. All products are checked for quality and value. Occasionally we may have to substitute particular products with alternatives of an equal or higher value. This means that items supplied may occasionally differ in detail from their online image.

All products are guaranteed for 12 months from the day of purchase, and many are branded products which carry an extended manufacturer's warranty.

You can return any unused item to us within 30 days of receipt, for a full refund. Simply send it to us in its original packaging or call our Customer Service Team for advice on 0844 488 0993. Our terms exclude the collection of unwanted goods.