| 
| Delivery
Charges | | Order Value | Zone
1
3-5 days | All Other Areas
4-6 days | | £0 - £100 | £5.50 | Ask for Quote | | £101 - £200 | £10.50 | Ask for Quote | | £201 - £300 | £15.00 | Ask for Quote | | £301 - £400 | £20.00 | " " " | | £401 - £600 | £28.00 | " " " | | £601 - £800 | £35.00 | " " " | | £801 - £1000 | £42.00 | " " " | | Over £1001 | £54.00
| " " " | | A signature will be
required on delivery | Bulky Items Some items because of their size and weight will attract an
additional handling / shipping cost of £10 to £20 per order. Where
this is the case we have shown this clearly on our website. Direct Delivery Some items are bulky but low in value. In these instances we
have arranged with our suppliers to have these products delivered
direct to your address / site. Items delivered direct will also
minimise the risk of damage. In order to ensure you pay no shipping
costs for these items we have stipulated a minimum order quantity.
These products are clearly marked on our website. Access We assume that the delivery address will be accessible by a
large lorry (40'-0"). If not please let us know at time of order -
and about any restrictions, for example, if the road is subject to
a vehicle weight or width limit. Bulky Items can only be delivered
to the 'kerb-side' if crane-offload or tailgate-drop. If otherwise
we will do our best to deliver your order to an external ground
floor location at your specified address if practical. We must ask
that you provide or arrange assistance unloading the goods - or
advise us at time of order if you are unable to do so. All Other Areas Please allow 4-6 days for standard delivery. For orders to some
addresses, especially in the Highlands of Scotland and Offshore,
delivery can take several days. This will be clarified at time of
ordering. Remote areas are defined as postcodes: AB35 - IV36 - 1V49
- IV52 - HS1 - HS9 - IV51 - IV56 - PA41 - PA49 - PA60 - PA78 - PH42
- PH44 - KW15 - KW17 - ZE1 - ZE3. Note: We do not normally deliver to the Channel Islands,
Republic of Ireland or BFPO. However we'd be pleased to quote you -
let us know if you're interested. Don't get "Carded" Please ensure there is a responsible adult authorized and
available to sign for your order at your address. If not please
leave us special instructions to leave with a neighbour. If we fail
to make a delivery on the first attempt a card will be left by the
courier company. A second attempt to deliver will be made and if
this is also unsuccessful another card will be left and your order
will be returned to the nearest depot from the courier company for
collection by you. Lead Times On rare occasions some items maybe out of stock which might
delay your order. If this happens, we'll let you know straightaway.
As soon as they come back into stock we will dispatch them
immediately. Returns At Ken's Yard building supplies we want you to be
fully satisfied every time you purchase from us. In the unlikely
event that an item does not meet your expectations you may return
the goods at your expense for a full refund minus
25% admin fee, without giving a reason, provided the goods are
undamaged, within the original packaging and unopened, in unused
condition and you DO SO WITHIN 7 DAYS of delivery.
If any of the above criteria are not met, we will not accept or
refund a return. In the event that the wrong sizes or quantities are ordered, you
must let us know within 7 days of delivery. Once
again, you may return the items at your expense and, so long as the
goods are undamaged, in unused condition and our supplier accepts
them back into their stocks we will issue a refund to the value of
the goods minus the 25% administration and re-stocking fee. All refunds will be issued as promptly as possible and
within a maximum of 30 days from receiving your
cancellation request in writing, or from receiving the returned
goods in the condition outlined above. All agreed refunds will be
made using the same payment methods as used by the purchaser. Short Delivery & Damages Please check your delivery (open your boxes etc) and let us know
of any shortages or damages within 48 hours On Receipt of Goods On delivery please ensure that you inspect your product(s), as
we cannot accept any claim for damage/shortage unless the delivery
note has been endorsed accordingly. Any subsequent claim must be
notified within 48 hours of delivery. If you advise us of any
damage we usually request a digital photo to be sent to
webteam@kensyard.co.uk. Delivery Information For more information on deliveries - check our Terms of
Purchase. |