Delivery Options & Charges

Kens Yard can arrange delivery to you, your customer or to site - whatever suits you or your customer best.

Owing to the vast number and variety of products we handle we have tried to ensure that we use the most cost-effective way of arranging your deliveries - whilst keep it as simple, secure and cost-effective as possible.

Bulky Items

Some items because of their size and weight will attract an additional handling / shipping cost of £50.00 per order. Where this is the case we have shown this clearly on our website.

Direct Delivery

Some items are bulky but low in value. In these instances we have arranged with our suppliers to have these products delivered direct to your address / site. Items delivered direct will also minimise the risk of damage. In order to ensure you pay no shipping costs for these items we have stipulated a minimum order quantity. These products are clearly marked on our website.

Access

We assume that the delivery address will be accessible by a large lorry (40'-0"). If not please let us know at time of order - and about any restrictions, for example, if the road is subject to a vehicle weight or width limit. Bulky Items can only be delivered to the 'kerb-side' if crane-offload or tailgate-drop. If otherwise we will do our best to deliver your order to an external ground floor location at your specified address if practical. We must ask that you provide or arrange assistance unloading the goods - or advise us at time of order if you are unable to do so.

All Other Areas

Please allow 4-6 days for standard delivery. For orders to some addresses, especially in the Highlands of Scotland and Offshore, delivery can take several days. This will be clarified at time of ordering. Remote areas are defined as postcodes: AB35 - IV36 - 1V49 - IV52 - HS1 - HS9 - IV51 - IV56 - PA41 - PA49 - PA60 - PA 78 - PH42 - PH44 - KW15 - KW17 - ZE1 - ZE3.

Note: We do not normally deliver to the Channel Islands, Republic of Ireland or BFPO. However we'd be pleased to quote you - let us know if you're interested.

Don't get "Carded"

Please ensure there is a responsible adult authorized and available to sign for your order at your address. If not please leave us special instructions to leave with a neighbour. If we fail to make a delivery on the first attempt a card will be left by the courier company. A second attempt to deliver will be made and if this is also unsuccessful another card will be left and your order will be returned to the nearest depot from the courier company for collection by you.

Lead Times

On rare occasions some items maybe out of stock which might delay your order. If this happens, we'll let you know straightaway. As soon as they come back into stock we will dispatch them immediately.

Returns

Once your order has been dispatched or collected you may return the goods at your expense for a full refund, without giving a reason, provided the goods are with the original packaging, in an unused condition and you do so within 30 days of purchase. You will need your order reference number and details of the item to be returned. We will then process a refund once your return has been received. If the product has been received either damaged or faulty, we must be notified within 48 hours. We will then arrange uplift and replacement at our cost. If you have any complaints or queries about an order, please contact us on 01324 355 6122.

Short Delivery & Damages

Please check your delivery (open your boxes etc) and let us know of any shortages or damages within 48 hours

Delivery Information

For more information on deliveries - check our Terms of Purchase