Customer Feedback & Testimonials

David

"Clear pricing and your site is easy to navigate."

Mike Cross

"The attention to detail, tireless provision of information and clarifications and comparison quotes - exemplory service and competitive prices. Special thanks "

Phil Anderson

"CSR was very helpful, site useful and staff very efficient. "

Paul Smith

"Ordering was clear and easy and when I needed to speak with an adviser for additional help the support was fast and helpful"

Colin Newman

"Easy to navigate site well set up excellent prices!!! "

Tracy Shepherd

"real easy to use excellent thanks "

Alf Hartigan

"Very helpful"

Meurig Jones

"Very Friendly and polite lady on the phone"

Danielle Ash

"Very helpfull and quick to answer questions thanks you"

Trevor Frost

"Staff were really helpful and were very pleasant to deal with. They were also patient with my changing requirements. One reason I chose to order from Kens Yard was because my original request for a price was dealt with quickly and subsequent requests received the same level of attention."

Terence Anderson

"The young lady that took the order was polite and very helpful and rung back within 5 mins Well done"

Reg Reed

"online help assisted very much in purchase"

Andrew Dailey RIBA

"I would just like to confirm the Velux windows arrived exactly on time. I would like to thank Ken's Yard for the excellent price and friendly and efficient service from initial advice to ordering and delivery. It has been a pleasure to deal with you."

Keith Bishop

"Easy to navigate web page compared to others, clearest pricing and overall the best price for the items I bought."

Jin Seok Park

"simple & great!!!"

Kriss Marshall

Hi there, I would just like to say thank you for the speed and service of my order, the velux window I had ordered on the Friday has just arrived in perfect condition on the following Monday. I will definitely be ordering from you again.

deni asenov

"Anybody I discussed my velux order was capable to get back to immediately with my endless technical and pricing questions. They have done their the best and professionally for every manner. As a construction company we are so glad meet kensyard and consider to work with kensyard in the future again. "

Chris Gormley

"The Ken's Yard team have been fantastic. Over the past 5 months, they have provided me with excellent service and advice to do with Velux Windows and skylight for my large new build project. He has been tireless in his support, and when I was ready to order, he gave me a great bulk deal. A great example of a very hard working gent running a large and complex and competitive business, but still making time to provide excellent personal service to a potential customer. I would definitely recommend his team to anyone. Thanks for a service which is very rare these days. It was greatly appreciated."

Helen Parker

"The Velux sun tunnel arrived in good time and as advised. I am very pleased with the service and the item and the pricce was extremely competitive.

David Jenkins

"great customer service"

Gary Morrison

"Website is easy to use and quick."

Matt

"Awesome service!"

Paul Dean

"Excellent Service. "

Aidan Reid

"Easy to use, clear, detailed website which contains all necessary information to make purchasing simple. Great price, too. Couldnt be much better at this stage!"

Adrian

"Produces laid out in a clear manner. Quick and simple way to purchase goods "

Ian Calder

"Your product information is precise and the online ordering procedure works well. Other firms make it complicated. Prompt delivery is important."

Clifford brown

"Ordering and telephone help excellent, easy to use web site and having shopped around a bit good pricing. Waiting for delivery now...."

Rob

"very detailed,very clear, very easy to follow and very very good VALUE for money"

Liz C

"Exceptional customer service. Very knowledgeable, incredibly helpful, rare to find such a personal service for an internet purchase. "

Glenn

"Selecting what I needed was straight forward and details on each product was informative."

Neil Foskett

"Great price, even better service!!! "

Micheal Bambridge

"The informative and easily navigated website, that helped me make up my mind on what I wanted, was backed up with friendly and efficient staff on the 'phone. I had called to ask if I could be informed of the day my order would arrive so that I knew when to be there; the lady asked what I was ordering, checked that it was in stock and told me I could have it "tomorrow" if I ordered then. Sure enough inside twenty-four hours it arrived, and was exactly what I had expected. The only, very, slight glitch had come when I wanted to pay; I was left with a blank screen, but a couple of attempts at refreshing it (pressing f5) got me through. Thoroughly recommended."

Keith Graham

"Great people to do business with, competetive prices"

Louise

"Excellent customer service, extemely helpful, would recommend and use again."

Joanna Leonard

"Really helpful CS."

 Holly Blenkins

"All deliveries have been on time with great help from drivers and kens yard with queries i may have including a replacement handle damaged in transit"

Steve Coltman

"Easy to use website and good prices. Lets hope the delivery is as effiscient!"

Alan Crossan

"Very good experience."

"VERY good service and attention to customer requirements."

John Wade

"what a clear and easy to use website. Very good value for money - the cheapest place for roof windows after having price checked numerous companies!!"

Rui Andrade

"CSR was extremely patient and helpful as we had a lot of questions and queries at the start and needed quite a bit of information. "

Om Chopra

" Very easy to order, very good web page.Good choice of products."

Andy Falconer

"Great service and prices. Even picked up a potential error on the order and phoned to question it rather than just sending possibly the wrong parts. Many Thanks!"

David Morris

"Employees at kens yard have been very helpful with our order."

Yvonne Tomasso

"Found this site purely by accident and really pleased with the availabilty of stock and when we rang to make enquiries the lady was extremely helpful. Will definitely use again."

Ian Gurnett, JW Joinery
"I have only been dealing with Ken's Yard some 10 months, but in that time I have found them a pleasure to work with. Always helpful and the prices are competitive. I would not hesitate in recommending Ken's Yard to any buyer."

Liam Phillips, Derry
"A couple of big companies took my order but then couldn't deliver. Big waste of time! Ken's Yard were on the ball immediately, kept in touch and helped me keep my deadline. Great product, great service, great people!"

Michael Hagan, Northbank Services Ltd.
"Having dealt with many different building suppliers I am happy to recommend Kens Yard to anyone. Service is great, deliveries are always on time and help and support is always available. Nice people all round, I continue to be a very happy customer."

Andrew Varney, Power Torque Engineering Ltd
"Ken's Yard was really very helpful, my order was complicated with a lot of changes along the way and Erika was the most friendly helpful person imaginable. I would highly recommend them."

Graeme Johnston, Graphical House, Glasgow
"We had no problems at all with your service. The web site is straight forward and delivery was prompt. We will be using Kens Yard again."

Angela Roberts, Uncaged Foundation, Sheffield
"When I decided to fit roof lights in my barn conversation I had no idea at all what was involved. I searched Google in the hope of finding help and guidance but found myself more confused than ever by the technical specs what with various roof pitches and the depth of flashing required for my old stone tiles.  So it was lucky for me that I decided to call Ken's Yard to get some in-depth guidance. I cannot recommend Ken and his crew enough for not only did they explain all the specifications in a way I could understand, they also showed incredible patience and provided several different quotes as I changed my mind about shapes and sizes of window during the process. Erika was especially helpful talking to Fakro directly to help answer my specific questions about my awkward roof and find out exactly what I  needed.  The windows arrived on time with the correct flashing kits as promised and are now up and working perfectly."

Allan Gale, Derby
"I found ordering from website very easy, well laid out, emails were sent informing us of delivery, very pleased would use again."

Gabrielle Harrington (MBE), Kirkcudbright
"Searching for Velux roof windows, I found Ken's Yard via Google.  I was first attracted by the product,then by the price, and finally by the friendly and efficient staff on the phone when I rang for further clarification.  They were true to their promise to keep me informed about delivery timing (unlike plenty of others I have dealt with!) by e-mail and by phone and my order arrived on time and intact.  I live in the middle of nowhere and this kind of service is precious.  I would recommend them to anyone."

Jan Crossfield, Cumbria
"Installation of the doors went like clockwork, we are really happy with the product, they really are beautiful and really enhance our room at a price £200 pound cheaper than anywhere else I could find on the web, communications from Martin is always prompt and helpful, thanks once again for an excellent product and excellent service."

Mr. A. Samuel, Stirlingshire
"I have used Ken's Yard in the past, to supply a velux window replacement glass.  I have nothing but praise for this company, who went out of their way to be helpful.  They are also very punctual, and my order was available at the time and date that they said it would.  I will certainly be using them in the future when i need any of the various items they supply."

Chris White-Horne, South Gloucestershire
"As a first time customer I was really impressed with the personal service, quick delivery and good value - thoroughly recommended"

Trevor & Jan Ward
"Just wanted to say thanks for a truly first class service on delivery of our Velux windows.  They arrived exactly on time despite the inclement weather.  We will certainly recommend Ken's Yard to our friends and will come back for any further requirements we have."

Tusk Developments Ltd
"The service at Ken's Yard has been impeccable and consistent on all of our orders to date. Even when products were not listed on the website, our orders were still fulfilled due to a brilliant sourcing service, which is rare with other building suppliers.  Ken's yard will definitely be first port of call from here on!".

Joanna Smith, Troys Repair Services
"I just wanted to say thank you for the super fast delivery on the Worx Jawhorse. I ordered it Monday and it arrived yesterday!  I'm really pleased and wanted to say thank you!"

Rosie Campbell
"The timber is here, delivered by a delightful man. I have loaded all into garage. Had slight problem reversing huge truck up drive with sheet ice! But apart from that all fine! Will await insulation etc. next! Ok. All delivered. Second guy kindly put plaster board one by one into garage. Thumbs up to kens yard for service with a smile and goods delivered on time. Well done ken! :)"

Kevin Kenny - Republic of Ireland
"Hi Ken, Just to let you know the windows arrived yesterday. I haven't had a chance to get a look at them yet, hopefully all survived the trip! I will definitely be interested in more materials. Regards, Kevin Kenny"

Nat Wilson, Mar Scaffolding Ltd, Rosyth
"I visited Ken's Yard looking for a price for boarding to protect a floor. They actually advised us to use a different product that we were not aware of. The product was ideal for the application. It was very well priced, was quicker to install and handle, and it was delivered on time We have made savings all round and our customer is delighted with the job."

Brian Hallett
"Just like to say what fantastic service you give, I ordered a kyfakll2: LWK Komfort Loft Ladder yesterday afternoon and it is in my house today. Thanks for a great service."

Caroline Dyche
"Just wanted to say thank you for your being so helpful! We are in Surrey and our local company that apparently specialises in door handles told us that the range we had been buying from them had been discontinued. After finding your website and talking to you, you kindly checked with the manufacturer (Hoppe) and tracked down the last few. They arrived with us safe and sound and are perfect! Thank you! We'll come straight to you next time!!!"

Colleen Dane
"Excellent response to telephone query"

James Desa
"Having visited the website I spoke to an assistant and Ken's Yard to confirm some queries. The assistant was helpful and sought answers to my questions. I ordered my windows from Ken's Yard."

mike roberts
"Excellent response to telephone query"

Tony Welbrock
"Ordering was easy - the web site was well designed. Delivery was prompt and the price was good. The office staff were helpful. What more could I want?"

Dan Johnson
"great website, great prices, great service!"

Selvan Kulara
"Excellent sales man understanding client need very supportive will shop again."

Juliet John
"Wow.......A company that is user friendly and delivers on time! "

Reg Ball
"very helpfu website, with easy to negotiate access to technical information. Excellent diagrams and crystal clear instructions for the product I was looking for. (Velux windows)Pricing and carriage very clear. (NO hidden extras!)"

Robert Shearer
"Thank you all at Ken's Yard . I have just taken delivery of my door from J B Kind. Not only was Ken's Yard the best price around but the transaction was dealt with efficiently and courteously. It is a pleasure to deal with you. "



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